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Power. Passion. Partner.


You want to focus on your customers and your bottom line and we’re the people who make it possible. Let’s start with our world class customer service center answering calls faster and solving problems the first time. That’s just one example of our commitment to improving real human experiences for our clients.


At Revolv, we make it our business to understand all aspects of dental insurance on the human level. How long are people waiting? What are people's expectations? Where is the proof that things are better? We answer these kinds of questions every day. Our services are powered by one-of-a-kind technology that allows our clients to see a real difference immediately and consistently.

Services:

Customer Service

Our caring staff has extensive knowledge of both provider and member needs and the drive to continually improve their experience by taking ownership of every issue and finding resolution quickly and efficiently.

We partner with you to design a service model that meets specific operational metrics such as average time to answer, abandon rates, etc. and then determines the necessary staffing requirements. Plus, we can also assist in analyzing different requirements/staffing models. In one example, we helped one of our larger clients identify a 20% reduction in staffing with no measurable change in customer service or decrease in call center operational metrics.

Our customer service technology platform provides the call center team with access to all information related to benefits, including claims status, claims history, eligibility, provider status and digital images of claims and cancelled checks. The end result... our focus on staff and technology enables us to insure that 98% of all of inquiries are resolved on first contact.

Claims Processing

We understand that there are variables when it comes to processing claims. Whether automated or manual, when a claim is entered, reviewed, delivered or appealed, each point of the process can be a potential risk. We evaluate the cycle of a claim with an eye on results. Let's be sure we're paying the right amounts, we're saving time and we're serious about compressing steps in a scalable way. Last year, we processed millions of claims and learned from every one.

Billing, Collections, and Support

We have a multi-channel billing approach that can handle any need. Electronic systems, OCR, paper, digital-it doesn't matter. We can adapt while providing detailed analysis and options for handling the all-important component of managing payments. We have what it takes to reduce the amount of support while at the same time making sure bills get paid on time and in full.

Enrollment and Eligibility

We understand that setting up your members and customized benefits packages quickly and accurately is key to providing world-class service. Our team is experienced at managing setup with speed and transparency. And we prove ourselves to you through a robust management reporting package that allows you and your clients to regularly monitor activity.

And we believe that the member deserves transparency, too. Our team has developed a detailed communication plan that assures that members have the important information they need when they need it. And since life events constantly impact a member's eligibility, programs like our comprehensive Overage Dependent Process, insure all our members understand their coverage option so that they can make informed decisions.

Other Services

  • Keying and scanning, OCR
  • Mailroom services
  • Coordinated implementation and training
  • Claims history archiving and maintenance
  • ID cards
  • Contract distribution
  • Broker commission and reporting
  • Utilization and performance reporting

Answers:

How does Revolv manage diverse dental benefits support scenarios?

Not every customer service system is fit to manage dental issues specifically. A lot of specialty benefit systems are forced into service or put to use almost as an afterthought. Our solutions have emerged from many years of refining specifically the support of dental benefits.

We have created an adaptable formula for turnkey dental administrative services to support your program with greater speed and accuracy while maintaining a key focus on your customers’ experience.

Clients that utilize our powerful technology continuously improve provider and subscriber experiences and satisfaction through speedier payment processing, more predictable eligibility and accurate processing.

How does Revolv approach customer service?

At Revolv, we are proud of our efforts to provide excellent service to our customers, our community, and our employees. And the experts agree. Our customer service call center is a multi-year recipient of the Center of Excellence certification from BenchmarkPortal and ranked in the top 100 call centers in North America. This achievement represents a call center's commitment to delivering customer service that is both effective and efficient.

Excellent customer service begins with extraordinary people. We pair the talents of our experienced team with an innovative staffing model and state-of-the-art technology to meet our partners' specific business requirements. We assure the effectiveness of the operational design using a thorough reporting regimen that measures key metrics such as average time to answer, abandon rates, etc. that allow fast and accurate modifications to ensure consistent quality customer experiences.

Where does Revolv stand on compliance?

Everything we do is compliant with all HIPAA Privacy, Security and Transaction standards. We are on the leading edge of compliance practices with HITECH (Data at Rest, In Motion, In Storage) and Health Care Reform (ACA) mandates.

Compliance might mean headaches for you, but we live, breathe and dream it. From encryption, data loss prevention and access control to mobile devices and backups, this is our thing.

What really sets Revolv apart?

  • Fast and personal service
  • Flexible staffing models
  • Strong training programs
  • Highly tenured staff
  • Compassionate and fair problem resolution
  • Expert technical and clinical support
  • Advanced find-a-dentist services and other DIY solutions that reduce calls
  • Fast and accurate claims processing eliminating issues before they occur
  • Branded cross-platform experiences
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Public sector

Revolv is licensed to provide service in almost all states in the U.S. and can make a difference in all of them. Accountability. Security. Community impact. Revolv delivers efficient and measurable services and systems with a commitment to the best possible customer experience. Our advanced reporting and human expertise combine to provide unprecedented clarity and completeness when it comes to offering dental coverage support responsibly.

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Private sector

Many of the same things that matter to governments matter to businesses. For example, efficiency gains in the form of saving costs and time. Some of our clients may only be interested in offering better dental benefit programs for their employees or members, but others are interested in growing current books of business by leveraging their dental products in new and innovative ways. The point is: we don't just listen to your goals, we help you achieve them.